Your ZERO HALLIBURTON product is made with the highest quality components and workmanship. However, over time, it is possible that your case may need repair or replacement parts.
If you need to send us an item for repair, please call 1 (866) 210-5512 to receive a Return Authorization (RA) Number from our Customer Service Department. The RA Number helps us track your item while it is here for repair. Unfortunately, items are not accepted without an RA Number; your RA Number should be clearly visible on the outside of the box. Along with your case, please include a note with the RA Number as well as details indicating the service that is requested. In addition, please include your contact information: name, address, cell phone number, and e-mail address.
Special note: all repairs should be carefully packaged in its original packaging or closest equivalent. Unfortunately, ZERO HALLIBURTON cannot accept unboxed merchandise and is not responsible for products that are damaged or lost in transit. We recommend that you ship your case via a shipment method that includes a tracking number to monitor the delivery status and ensure proper documentation of receipt.
Authorized Service Centers
For added convenience, ZERO HALLIBURTON has a select list of authorized service and repair centers throughout North America and in many other parts of the world. Please contact ZERO HALLIBURTON directly, and we will help you find the Authorized Service Center in your area. Or, you can visit www.zerohalliburton.com for a list of Authorized Service Centers.
Office Hours: Monday – Friday, 9 AM – 5 PM (EST)
Limited Lifetime Warranty
Each of the Zero Halliburton, Inc. (“ZHI”) luggage products is manufactured to the highest industry standards and is covered by the ZHI Limited Lifetime Warranty (“Warranty”). The ZHI Limited Lifetime Warranty protects the original purchaser against defects in workmanship and materials. This warranty is non-transferable and runs from the original date of purchase.
As there are different grades in quality and materials for our luggage products, the “lifetime” coverage of the warranty relates to the anticipated useful life of the product and is dictated by the type of material from which the luggage is constructed:
Nylon and Leather (except small goods and accessory)
Three (3) years
*Zero Halliburton product from an authorized store or dealer (except outlet store), you will be covered by our limited warranty.
If a covered manufacturing defect arises during the applicable warranty period, the original purchaser should:
- Promptly notify ZHI of the claim so that a claim and tracking number may be assigned to the repair/claim; details of the claim and proof of purchase (you should make a copy of the receipt for your records) must be provided as part of this initial intake process so that ZHI can determine whether the claim is covered by the Limited Lifetime Warranty;
- If approved, ship the luggage to the ZHI authorized repair center, cost of freight prepaid; and
- ZHI will repair the luggage and ship it back to you free of charge.
If the claim is determined not to be covered, ZHI will still repair the luggage provided you pre-pay the reasonable estimated costs of repair.
Exclusions and other conditions:
All consequential or incidental damages are specifically disclaimed and will not be covered. For example, this means that damage to contents, loss of use and/or loss of time, are examples of consequential or incidental damages that would not be covered by the ZHI Limited Lifetime Warranty.
The warranty does not cover normal wear and tear (including wear and tear of moving component parts such as wheels, zippers and handles) and/or misuse; nor, for example, does the ZHI warranty cover cosmetic wear or cleaning that does not affect functionality.
Damage caused by the airlines and other common carriers are specifically disclaimed.
This Limited Lifetime Warranty gives you specific legal rights, and you may have other legal rights which vary from state to state. To register your ZHI Limited Lifetime Warranty claim, please call (866) 210-5512 during normal business hours or you can email us at firstname.lastname@example.org
Zero Halliburton ships via UPS exclusively unless otherwise specified. You may request UPS Next-Day air or Second-Day air during the checkout process, additional charges will apply. For items that are in stock, please allow 2 – 7 business days for delivery. It is normal that orders received by 2:00 pm EST will be shipped the following business day. Orders received on a non-business day should be shipped within 48 hours after the first returning business day. ALL ORDERS ARE SHIPPED WITH SIGNATURE REQUIRED IN ORDER TO PREVENT LOSS OF PRODUCTS. Items are in-stock unless otherwise specified on the individual product page.
You may track your shipment by logging on to http://www.ups.com and entering the tracking number emailed to you upon shipment of your package. If you need further assistance please contact email@example.com; be sure to reference your order number, name and address information.
Shipping Costs & Performance Summary
- Ground: 2 to 7 Business Days (does not include processing time)
- No weekend delivery
- Rates are applicable for the 48 contiguous States, Alaska, and Hawaii.
- Shipping not available for P.O. Boxes or military APO/FPO addresses
At zerohalliburton.com, our utmost priority is ensuring that your personal and payment information is secure and your privacy is respected. Below is a description of how we maintain online security and respect your privacy.
Zero Halliburton does not collect personally identifiable information from any person under the age of thirteen, and if you are under thirteen, please give us parental contact information or exit this site. We may use third-party advertising companies to serve ads on our site. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags in completely anonymous. Zero Halliburton will add you to our mailing list when you supply us with your address. If you do no to wish to receive Zero Halliburton mailings, please contact us via email (below) or mail. Include your name and address as it was supplied to us and indicate “Do Not Mail”.
For each visitor to the Site, our web servers automatically recognize information regarding the visitor’s domain name (or that of the visitor’s access provider) and e-mail address. Regardless of the purpose for which it is submitted, it is Zero Halliburton’s policy to maintain all Personal Information as confidential, and to use such Personal Information for the following purposes:
- for the specific purpose for which it was volunteered (for example, to purchase product, to enter a contest, to comment on our products or Site etc.);
- to improve the content, appearance and utility of the Site;
- to track our visitors’ use of the Site for internal market research or other business purposes; and
- to notify our visitors of updates to the Site.
It is Zero Halliburton’s policy to keep Personal Information only for so long as needed for such purposes. Except for Personal Information we need to complete your purchase of products, you may request at any time that Zero Halliburton dispose of any or all Personal Information about you. In addition, at any time you may request that Zero Halliburton correct any such Personal Information; or that such Personal Information be removed from Zero Halliburton’s marketing databases.
To make any request described above, send an e-mail to firstname.lastname@example.org or write to:
Zero Halliburton Customer Service
When contacting us, please be sure to provide us with your exact e-mail address, name, address and/or telephone number(s) in order to be sure we handle your request correctly.
Whenever you provide any order information, we use the latest technology to make sure that it is “encrypted,” or, scrambled, so that no one else can read it while transmitted over the Internet. Should you become a member of zerohalliburton.com, all information (such as your name, address, and email address) is safely stored on secured servers. We store this type of information to accurately fulfill your order.
Requesting To Be Removed From Email Lists
If you do not wish to receive email from Zero Halliburton in the future, please email us at email@example.com to be removed from our email list.
You can also unsubscribe from Zero Halliburton emails by clicking on the unsubscribe link at the bottom of any email that you have received and include the phrase “Remove” in the subject line.
Mon. – Fri., 9 am – 5 pm (EST) Phone: 866-210-5512
To guarantee customer satisfaction, we offer free returns for the products that for some reasons did not met our customer’s expectations. You can create a return request right from your customer account.
ZERO Halliburton unconditionally guarantees all merchandise purchased online through zerohalliburton.com, for 30 days from the receipt of shipment. If you are not completely satisfied with your purchase, you may return any unused or defective item for a prompt exchange or refund, excluding personalized or custom items. Returned items must be placed and shipped in the original packaging.
If you should wish to return an item, please call 1-866-210-5512 to receive a Returned Goods Authorization number. No returned goods can be accepted without a Return Goods Authorization number. With your RGA number, simply indicate the reason for your return, include the packing slip with your RGA number, and wrap the package securely in its original packaging.
What Else Do I Need to Know?
Please note that we can only process return and refunds for items purchased at zerohalliburton.com, as identified by your unique web order code.
ZERO Halliburton will pay all UPS return shipping costs. We will provide you with a pre-paid UPS label to return the items to us. Please call 1-866-210-5512 to receive a Return Goods Authorization number. No returned goods can be accepted without a Return Goods Authorization number. The returned item must be in its original packaging.
New items are protected by Zero Halliburton against defects for 30 days from the receipt of shipment. After that time, please refer to the warranty policy.
You may return unused items sold by Zero Halliburton for 30 days from the receipt of shipment. All items must be in the condition you received them with all “hang tags” attached and in the original box.
Your credit card will be credited for the price of the case and any taxes. This credit will not include any original shipping charges. Your credit will appear after Zero Halliburton has received and processed your returned item through our return procedure.
Credit card companies vary on the time it takes for credit to appear on their customers’ records. Please allow one to two billing cycles for the refund to appear on your statement.
Any ZERO Halliburton product that has been engraved is final sale and cannot be returned.